PRIVACY POLICY
1. WHO WE ARE
OWLLEYE (Owl Eye Security Technologies) operates the website owlleye.com. We are an AI-powered CCTV, surveillance, and home automation provider serving clients throughout India.
Contact: +91 93916 09598 | Kulkacherla, Telangana — 509335
2. INFORMATION WE COLLECT
When you use our website or contact us, we may collect:
- Personal Information you provide: Name, phone number, city/area, service requirements, and any message you submit through our contact form.
- Technical Information (automatically collected): IP address, browser type, device type, operating system, pages visited, time spent on pages, and referring URL.
- Cookies: Small text files stored on your device to enhance your browsing experience. See Section 6 below.
3. HOW WE USE YOUR INFORMATION
We use the information we collect to:
- Respond to your enquiries and provide quotes for our services
- Schedule site visits and installations
- Improve our website's functionality and user experience
- Analyse website traffic and usage patterns (via Google Analytics)
- Send you service-related communications (only if you contact us first)
We do not sell, rent, or share your personal information with third parties for marketing purposes.
4. HOW WE SHARE YOUR INFORMATION
We may share your information with:
- Service partners: Trusted installation technicians who need your address/contact to carry out work you have requested.
- Analytics providers: Google Analytics processes anonymised data to help us understand website usage. See Google's Privacy Policy.
- Legal obligations: If required by law, court order, or to protect our legal rights.
5. CONTACT FORM & WHATSAPP
When you submit our contact form, your enquiry is sent via WhatsApp to our business number. This means your message is transmitted through WhatsApp's platform and is subject to WhatsApp's Privacy Policy. We also store a copy of your form submission via email for our records.
6. COOKIES
Our website uses the following cookies:
- Essential cookies: Cookie consent preference (stored in your browser's local storage).
- Analytics cookies: Google Analytics cookies (_ga, _gid) to understand how visitors use our site. These cookies collect anonymised data.
You can disable cookies through your browser settings. However, some features of the website may not function properly without them.
7. DATA RETENTION
We retain your personal information for as long as necessary to fulfil the purposes for which it was collected, typically:
- Contact form submissions: Up to 2 years from the date of enquiry
- Analytics data: 14 months (Google Analytics default)
- Cookie consent: Until you clear your browser data
8. YOUR RIGHTS
You have the right to:
- Request access to the personal data we hold about you
- Request correction of inaccurate data
- Request deletion of your data
- Withdraw consent for data processing
- Opt out of Google Analytics tracking by installing the Google Analytics Opt-out Browser Add-on
To exercise any of these rights, contact us at +91 93916 09598 or via WhatsApp.
9. DATA SECURITY
We implement appropriate technical and organisational measures to protect your personal information. However, no method of internet transmission is 100% secure, and we cannot guarantee absolute security.
10. THIRD-PARTY LINKS
Our website may contain links to third-party websites (Google Maps, WhatsApp, social media platforms). These sites have their own privacy policies, and we are not responsible for their practices.
11. CHILDREN'S PRIVACY
Our website and services are not directed at individuals under the age of 18. We do not knowingly collect personal information from children.
12. CHANGES TO THIS POLICY
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last updated" date. We encourage you to review this page periodically.
13. CONTACT US
For any questions about this Privacy Policy, please contact us:
- Phone: +91 93916 09598
- WhatsApp: Chat with us
- Address: Opposite MPDO Office, Kulkacherla, Telangana — 509335